Improving oral health service delivery through the investigation of trends and characteristics of patient complaints


  • Ajesh George
  • Amy Villarosa


  • Ravi Srinivas
  • Kylie Smidt


SWSLHD: South Western Sydney Local Health District

Project Overview

There are currently no studies investigating the complaints regarding oral health care services in NSW. This sequential explanatory mixed-methods study aimed to explore the number and type of complaints received at oral health services in the South Western Sydney Local Health District.

Research Output

To see the various outputs from the program, please navigate to the pages below:

Publications Presentations Awards Training resources Oral health promotion resources

Alignment with ACIOH’s themes

People-centred strategies:


This project aims to evaluate complaints made by people accessing oral health services